Lowongan Kerja IT di PT. Eresha Technologies

11 Oktober 2008

PT. Eresha Technologies was established in 1988, provide services in and
Telecommunication. As an Telecommunication & IT Solution (Internet Service
provider, Network Security, & Multimedia service) company.

Due to our rapid growth, we are seeking highly motivated individuals to join
our team for the position as mention below:

1. *Customer Support - Code : CS*


Requirements :

- University graduate

- Capable in team or individual work

- Able to work on weekend

- Excellent communication skills

- Customer service oriented and customer focused skills

- Good listening skills and articulate in resolving problems over
the phone

- Provide log trace for network analysis using network analyzer

- Able to work on 24 x 7 shift rotation basis

- Perform operation and maintenance 24 x 7 for internet via OSS

- Emergency support and standby on 24 x 7 basis for the services

- Understand the call centre environment

- Process inbound and outbound 1st level customer interactions via
phone, e-mail, fax voicemail or online

- Certifications like CCNA, CCNP, CCDA or CCDP shall be advantageous

Main Role & Responsibilities :

- Responsible for handling all inbound and outbound calls related to
technical queries and explanations

- Provide 1st and 2nd level technical helpdesk support and escalate
to Network Control Centre for 3rd level support

- Responsible to respond customer problems directly or through internal
customer interface

- Solves technical problems

- Monitor customer's network performance and diligently perform
diagnostics on any fault/alarm when need arises

- Responsible for collecting, analyze, processing the data and
making the report for the customer

- Provide technical solution ( Recommendation) and support to

2*.** **Receptionist - Code : RSCP*


Requirements :

- Diploma graduate

- Preferably 1-2 year experiences

- Active English with oral and written

- Has pleasant personality

Please send your application letter and CV to

HRGA Dept.

PT. Eresha Technologies

Graha Iskandarsyah, 3rd Floor

Jl. Iskandarsyah Raya No. 66 C

Kebayoran Baru

Jakarta 12160

email to aulia.dewi@ereshatech.com or

Only short listed candidates will be contacted for further selection
Lowongan Kerja IT

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