Lowongan Kerja IT di PT. Eresha Technologies

Diposting oleh LOWONGAN KERJA TERBARU di 06.04 11 Oktober 2008

PT. Eresha Technologies was established in 1988, provide services in and
Telecommunication. As an Telecommunication & IT Solution (Internet Service
provider, Network Security, & Multimedia service) company.

Due to our rapid growth, we are seeking highly motivated individuals to join
our team for the position as mention below:

1. *Customer Support - Code : CS*

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Requirements :

- University graduate

- Capable in team or individual work

- Able to work on weekend

- Excellent communication skills

- Customer service oriented and customer focused skills

- Good listening skills and articulate in resolving problems over
the phone

- Provide log trace for network analysis using network analyzer

- Able to work on 24 x 7 shift rotation basis

- Perform operation and maintenance 24 x 7 for internet via OSS

- Emergency support and standby on 24 x 7 basis for the services

- Understand the call centre environment

- Process inbound and outbound 1st level customer interactions via
phone, e-mail, fax voicemail or online

- Certifications like CCNA, CCNP, CCDA or CCDP shall be advantageous

Main Role & Responsibilities :

- Responsible for handling all inbound and outbound calls related to
technical queries and explanations

- Provide 1st and 2nd level technical helpdesk support and escalate
to Network Control Centre for 3rd level support

- Responsible to respond customer problems directly or through internal
customer interface

- Solves technical problems

- Monitor customer's network performance and diligently perform
diagnostics on any fault/alarm when need arises

- Responsible for collecting, analyze, processing the data and
making the report for the customer

- Provide technical solution ( Recommendation) and support to
customer

2*.** **Receptionist - Code : RSCP*

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Requirements :

- Diploma graduate

- Preferably 1-2 year experiences

- Active English with oral and written

- Has pleasant personality

Please send your application letter and CV to

HRGA Dept.

PT. Eresha Technologies

Graha Iskandarsyah, 3rd Floor

Jl. Iskandarsyah Raya No. 66 C

Kebayoran Baru

Jakarta 12160

email to aulia.dewi@ereshatech.com or
ayu.dwinita@ereshatech.com<dwinita.ayu@ereshatech.com>

Only short listed candidates will be contacted for further selection
Lowongan Kerja IT

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